Frequently asked questions - Bookings
Can I book breakfast when I make a booking?
Why can't I complete my booking?
Why can't I add a dinner allowance when selecting my meal options?
Can I book long-term stays on Business Booker?
Can I add additional company cards to Business Booker?
Why can't I add more than one personal card to Business Booker?
How do I store a payment card on Business Booker if it isn't allocated to an employee?
Where can I find out more about business rates?
I've made a booking but the dates are incorrect. Can I change it?
Can I amend my Non-Flex booking?
Non-Flex bookings cannot be amended. However, if you want to cancel a Non-Flex stay, you can do so online within 24 hours of booking.
Please check the terms and conditions of the rate you booked for full details.
Can I amend my Flex booking?
If you've booked a Flex rate, you can amend your booking online. If you need to cancel or change your booking, please do so before 1pm on the day you are due to arrive. If you make your cancellation after 1pm on your arrival day, you'll be charged a fee equivalent to one night's stay.
When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation.