Business Booker account | FAQs

Frequently asked questions - Business Booker Account

I haven't received my activation email. What should I do?

Firstly, check the email address you entered is correct before checking your spam and junk folders. Next, check your email provider hasn't blocked emails from our domain @premierinn.com.  If you still can't find it, email us at business@premierinn.com and we'll be able to help.

How do I remove an employee from Business Booker?

Go to Company Management > Manage Employees and search for the employee. Then, press 'Edit' and change the employee's status from Active to Removed. 

I've deleted an employee from Business Booker but their details are still visible. Why?

When you delete an employee from Business Booker, some of their details still remain - similar to deleting an email and it remaining in the Deleted Items folder. To completely remove an employee from Business Booker, go to Manage Employees > Find employee > Edit > Edit Account Settings and change their status from Removed to Purged. Once you've saved the changes, the employee will be completely removed from Business Booker.                                                                                                                                                                    

Can I add new employees to Business Booker?

To add new employees, go to Company Management > Add employees. You'll be able to add new employees in three different ways - individually, via a bulk upload or via email invitation. 

Can I get a copy of my monthly invoice?

Yes. Just email us at businessaccount.queries@whitbread.com and we'll be able to help.

Can I add a Purchase Order number to my booking so it appears on my Business Account invoice?

Yes. Just go to Company Management >  Employee Questions and you'll find the option to add Purchase Order Number to your Business Account invoice.

How do I reset my Memorable Word?

Just go to Profile from the Business Booker homepage and select Reset your Memorable Word. 

Is there a Business Booker app?

There isn't a Business Booker app at the moment. However, business.premierinn.com is mobile friendly and easily scales to most mobile screen sizes.